IT Support Engineer

  • Location: Leeds, with occasional travel to other locations as and when required
  • Salary: Dependent on experience
  • Closing date:

Ride Shotgun is a bit different. Not only are we one of the fastest growing strategic brand, activation and production agencies in the UK but we think big, go big creatively and deliver big in production to deliver fully joined-up brand journeys for clients of all shapes and sizes.

As part of our continued business growth we are looking to expand our IT team, and are looking for an IT Support Engineer to join our team. The IT Support Engineer will be based in our Leeds office and will be part of the team responsible for day-to-day support management of all internal systems across multiple sites.

We are looking for someone who is confident to be the first point of contact for users, taking the time to understand their issues and share our approach of “fix it once”.

 

KEY RESPONSIBILITIES

  • Acting as first point of contact for all IT support related queries.
  • Investigating and resolving technical issues on both Apple and Windows OS.
  • Monitor NAS and Window servers as well as looking after networked devices and responding to common user application issues.
  • Be responsible for onboarding and Off-boarding users via cloud services.
  • Support and maintain a high level of security.
  • Software installation and patching.

REQUIRED SKILLS

  • Experience in working within an IT support role.
  • Excellent Critical thinking and problem solving skills.
  • Excellent interpersonal, team-working and customer service skills.
  • Be self motivated and able to handle a varied workload within a fast paced environment.
  • Excellent verbal and written communication skills.
  • Have the drive to seek out and learn new skills that always ensures you can meet the company needs as it grows.
  • Experience working within a creative, agency environment is desirable.
  • Experience working Cloud technologies including Google workspace, Microsoft 365.
  • Must have a full UK drivers licence with own transport.
  • Knowledge of Antivirus Management.
  • Experience with Powershell.
  • Previous use of MDM technologies and implementation.

ESSENTIAL PREVIOUS SKILLS

  • IP Networking and protocols.
  • Firewall configuration and management.
  • Switch configuration, management and routing.
  • AD and Azure AD configuration.

LOCATION AND WORKING HOURS

Based in Leeds, you will be working from the Kirkstall office, with occasional travel to other sites required. 9am-5:30pm, Monday to Friday.

WHAT KIND OF PERSON ARE WE LOOKING FOR?

We expect all our team members to share the same behaviour and culture code as Ride Shotgun, check them out below!

WE MAKE IT HAPPEN

  • We own it – we want to feel proud of the work we do every day. So, we step up, we crack on and we take responsibility. And when we do that, our infectious and genuine passion for our work shines through.
  • We are on it – “that’ll do”, won’t do. We expect a lot more of ourselves and each other. As a result we’re a proactive, driven bunch with a “can do” attitude, who love nothing more than spotting a problem and sorting it.

WE RIDE AS ONE

  • No drama – we’re all in this together. We look out for, and after, each other. No questions asked. We understand each other and respect each other. We work brilliantly together. No drama. No egos. Nobody being a dick. I’ve got your back, you’ve got mine.
  • Know-how – we work as one team, recognising and respecting each other’s skills and capabilities. We trust each other and we know there’s always someone in the team that will know the answer. It’s in our nature to collaborate because we know that when we work together, amazing things happen.

QUESTION EVERYTHING

  • Be curious and creative – curiosity is our superpower. It drives us to dig deeper. To look at challenges from every angle using left and right brain thinking. Leave no stone unturned. There might be an idea or insight under it.
  • Have guts and glory – we’re fearless in challenging the accepted norms. Brave enough to do things differently. To take risks and try new things. And if that means challenging clients, ourselves and each other…So be it.

WHAT DO WE OFFER?

The opportunity to make a real impact and be instrumental in shaping the future of a new, ambitious, and exciting agency. Based in Leeds, you’ll work with some of the world’s best brands and the region’s best talent to produce award winning creative work.

In addition, we offer a competitive salary and additional benefits including:

  • 25 days holiday plus bank holidays.
  • Your birthday off.
  • Additional holidays through salary sacrifice.
  • Company Sick Pay.
  • Cycle to work scheme.
  • Tech & Home Scheme.
  • Pension contribution.
  • Westfield health cash plan.
  • Profit share scheme.
  • Discounts portal with access to thousands of retailers.

DOES THIS SOUND GOOD TO YOU?

Applicants should be within commuting distance of our Leeds offices. Please apply via our online portal or email futureriders@rideshotgun.global attaching your CV and cover letter.

No agencies please.

EQUAL OPPORTUNITIES STATEMENT

Ride Shotgun is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

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